Delivery Overview
At Aura Al-Fajr, we strive to ensure a smooth and timely delivery experience for all our customers. Please review our shipping and delivery policies below:
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Email
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Doorstep
1. Shipping Time:
Orders are processed within 1-2 business days. Delivery times may vary based on your location. Shipping Time usually takes 3 to 5 working days.
2. Shipping Charges:
- Local Shipping: Standard shipping rates apply for orders within United Kingdom.
- Free Shipping: We offer free shipping on local orders often.
3. Order Tracking:
Once your order has been shipped, you will receive a confirmation email with order information. You can use this to monitor the status of your delivery.
4. Delivery Issues:
In case of any delays or issues with your shipment, please contact our customer support at aura.alfajr@gmail.com within 7 days of the expected delivery date.
5. Shipping Restrictions:
Please note, we do not ship to P.O. boxes or military addresses.
FAQs
Our phone cases feature original, high-resolution printed designs with a focus on artistic detail and premium quality. Each case is made using durable materials to ensure both style and long-lasting protection.
Yes, all our cases are designed to be slim and wireless-charging friendly, so you can charge your phone without removing the case.
We offer cases for a wide range of iPhone and Android models. You can find available options listed on each product page. If you don’t see your model, feel free to contact us for custom availability.
Orders within the UK typically arrive within 3–5 working days. International delivery times may vary depending on location and shipping method selected at checkout.
Yes, we offer a 7-day return or exchange policy for unused items in their original packaging. Please visit our Returns & Exchanges page for full details or contact our support team for assistance.